We might ask for your ID, so please keep it handy. Upon the delivery of my order, would it be possible to assemble and install some of my items? We offer free home assembly and installation on some of our items and this includes assembling trampolines, play houses and more. Just hit Add professional assembly when you're about to checkout. Do you deliver or ship outside the UAE? No, we only deliver within UAE.
Just weird website. Hope to not have to order from them again this was for a friend's baby shower registry.
If they just shipped part of your order, you will be charged shipping fee. If your order including store pick up. Exporthub-co Deals. Did you at least get your money back? They charged me dollars more through my credit card I don't know what should I do. Or walmart for cheap toys.
But we always buy in store never online as we can look and check it before buying. I pay when i have what i purchased, in my hand. I dont wait. Save yourself the agony and frustrations and buy it in store. Orders placed on the Toys"R"Us and Babies"R"Us website may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item s.
If you are having any problems with your order, please check the order status in Account. If the item is showing as shipped, you can track your package with the carrier using the tracking number provided in the shipped email. Orders that are shipped via a trackable method will have tracking information available.
Please check this information if available and read through the following options:. After you place your order, you will receive e-mails about your order status. Below are some examples of e-mails you might receive:. The delivery date of your order depends on when the order leaves our warehouse, where the destination address for the item is, and the shipping method. Please keep in mind that business days are Monday through Friday, excluding federal holidays within Canada.
You can read more about delivery times and shipping options on our Shipping Methods and Costs page. When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package.
You will be contacted after the item ships to arrange a delivery date and appointment window. Your order will be delivered inside the threshold of your residence or garage.
After you have clicked "Submit", you may not be able to cancel part of your order or your entire order. You can contact our Customer Service for assistance however we have a very limited amount of time in which to cancel your order, as our system is designed to fill orders and get them on their way as quickly as possible.
We will attempt to contact the warehouse however the cancelation will not be guaranteed. Your credit card will not be charged if your order is canceled however if you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. Occasionally an order or part of an order may be cancelled for various reasons.
Some reasons are:. If your order is cancelled, you will receive a notice regarding your order via e-mail. You will not be billed for any cancelled items. Your PIN number is the 4-digit number found on the back of your gift card, under the scratch off label.
Current Gift Card balance:. We currently ship orders using many different carriers, so the total time it takes to get an order may vary. Where do we Ship To? At Toys"R"Us, we try to offer you the least expensive shipping rates. Are there any rules and restrictions I should know about?
Please be aware of the following: Orders are shipped on business days only. Business days are Monday-Friday from 9am to 5pm, excluding Holidays in Canada. Delivery of oversized items directly to customers in certain remote locations may not be possible or may incur additional delivery charges. In these instances, a customer service representative will contact you to discuss the handling of your order. Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company.
Certain products we carry are not permitted for sale to addresses in the Province of Quebec under the following terms of The Charter of the French Language, "Toys or games, except those referred to in section The delivery fee for freight item includes the delivery of the item to the garage or the main entrance.
For delivery in apartment building, the delivery might be left at the main door of the building, if a concierge is there to accept it. How can I tell if an item is Available? You do have the option however to add an out of stock item to your Baby Registry! Does "Free Shipping" promo apply to all items?
Oversized Items How are oversized items handled? Undeliverable Packages What happens if a package is returned to you because it is undeliverable? Why would a package be returned to you as undeliverable? We can receive packages as undeliverable for the following reasons: Missing house number or unit number Missing street name, City or province Incorrect Postal Code Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
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