Please get in touch with us so we can send you a new one. If an error code appears when you insert your key or card into the meter, please jot down the error message and give us a ring so we can sort it out. If you think this may be the case, please see here. There might also be a problem at the PayPoint or Payzone where you topped up. You can submit all of the information online via your online account. Alternatively, you can inform them of your move over the phone by calling the npower telephone number above.
Type your question or query into the box and submit. Then, a npower customer services representative should respond as soon as possible with written advice. If you have just moved into a new house with a prepayment meter, the key or card should have been left behind. Keep in mind, it may take a few days for the replacement prepayment card or key to reach you.
In some cases, you maybe be able to buy a replacement at a local store, but you may have to speak to an npower customer service representative to find out of this is possible in your situation. To begin the process call the n power number at the top of the page. If you are a prepayment customer, check that you have credit on your electricity meter.
If you do not use a prepayment meter and you have no electricity, you should call your local electricity distributor to report the problem. You may also be able to reach your local distributor by dialling from most UK telephones — this is the current nationwide number for local electricity distributors, at the time of writing. To contact them by phone you can reach them by calling the n power number listed above or send them a letter via the n power contact details below.
Let us know by sharing your experience with others. Please be as specific as possible. What is the best customer service number for npower? If this does not work, call us on If you electricity meter displays one of these codes, here's what you need to do:.
Error A3 - don't worry, this just means you've taken out your key too soon. Pop it back in. Error 10 - Try cleaning your key's chip with a dry cloth. If the message stays, then your key's programmed for a different meter.
Please call us on Blank screen - Insert your key and hold the blue button down. If that doesn't work, call us and we'll send someone to take a look. Prepayment customer? Combine the flexibility of a pay as you go tariff with the convenience of a smart meter. Switching to smart means you can top up by app, online, phone or at a Post Office. Learn more about the smart combination. If you've got more questions, have a look at our prepayment FAQs. The chances are we've been asked it before.
Chat with other customers just like you to get some hot tips and the latest news. Skip to content. For home. For business. Prepayment All things prepayment. Just joining us? Pop your card into the meter and pressing the red button 'A' For electricity, you can do this if you've got less than 50p left. Paying debt through your meter Your meter will collect any outstanding balance, if there is one, at the rate we've agreed with you.
0コメント